Last updated: September 23, 2026

RepSolver connects to a client’s Google Business Profile with that client’s permission, through Google sign-in using the OAuth consent screen. What this app ACCESSES: the client’s Business Profile account and location list, the business information on those locations, and the reviews on those locations, including the reviewer’s display name, rating, review text, date and any owner reply. How it USES that data: to show the client their reviews, to alert them when a new review is posted, to post replies the client approves or enables, and to pursue the removal of a review when the client asks us to. We use it for no other purpose. How it SHARES that data: we do not sell Google user data, we do not transfer it for advertising, credit assessment, lending or resale, and we do not use it to train generalized artificial intelligence or machine learning models. Retention: review data is deleted within 30 days after the client disconnects their Google account or closes their account. Limited Use: RepSolver’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. How it STORES that data: Google user data is held in an access-restricted database on servers we control in the United States, separate from our marketing systems. OAuth tokens are encrypted at rest and the refresh token never leaves our server. Access is limited to the staff who operate the service. Scope we request: a single Google OAuth scope, https://www.googleapis.com/auth/business.manage, which is the only scope that grants access to the Business Profile account, location and review APIs we use. We request no other scope. Who to write to: requests about Google user data, including deletion, go to team@repsolver.com. Every other privacy request goes to team@repsolver.com. How to revoke: you can disconnect at any time from your RepSolver member page, or remove RepSolver's access directly from your Google Account at myaccount.google.com/permissions. The full detail is in section 14 below.

RepSolver offers software that connects to a client's Google Business Profile with that client's permission. This section explains how we handle data obtained through Google APIs.

What we access. With the client's authorization, granted through Google sign-in on the OAuth consent screen, we access the client's Business Profile account and location list, the business information on those locations, and the reviews on those locations, including the reviewer's display name, rating, review text, date, and any owner reply. With the client's approval or under the client's reply settings, we also post replies to the client's reviews on the client's behalf.

Why we access it. We use this data to show the client their reviews, to alert them when a new review is posted, to post replies the client approves or enables (the client can turn posting off and can edit or delete any reply at any time), to pursue the removal of a review when the client asks us to, and to prepare that client's own activity reports. We use it for no other purpose.

What we never do. We do not sell Google user data. We do not transfer it to third parties except service providers acting on our behalf to operate the service, and never for advertising, credit assessment, lending, or resale. We do not use it to train generalized artificial intelligence or machine learning models. Humans read this data only with the client's explicit permission, for security purposes, to comply with applicable law, or when it has been aggregated and made anonymous.

Retention and deletion. Review data is kept while the client's account is active and is deleted within 30 days after the client disconnects their Google account or closes their account. A client may request deletion at any time by writing to team@repsolver.com.

Limited Use. RepSolver's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

At RepSolver, we prioritize the confidentiality and security of our clients’ data. Whether you are simply visiting our website or are a valued customer using our products and services, protecting your information is part of our core values.
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We do not trade, rent, or lease your information to third parties without your explicit permission, a principle that guides our operations.
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This Privacy Policy explains how we collect, use, disclose, and protect your personal information. It also informs you of your rights to manage, access, and amend your data.

If you have any questions or need clarification, please contact us at team@repsolver.com.

We collect Personal Information through various interactions, such as account setup, contacting us, or requesting services. This may include your name, address, email, phone number, billing data, and payment information (“Personal Information”). De-identified or anonymized data is not classified as Personal Information.
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You may also voluntarily provide additional details (e.g., preferences, lifestyle) to enhance our services. We may collect Personal Information from third-party platforms (e.g., review sites, social media) if you opt-in to services requiring such data.
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By providing Personal Information, you consent to our use and storage of that data in line with this Privacy Policy. We retain your information as long as your account is active or as necessary for business, legal, or archiving purposes. This does not apply to Google user data, which is governed by the Google User Data section and is deleted within 30 days after you disconnect your Google account or close your account. If you wish to deactivate your account or stop us from using your information, please contact team@repsolver.com.

We may use your name and email to send information about products, services, or promotions. You can opt-in to these communications during registration and opt-out at any time by following instructions in the message or contacting team@repsolver.com.

Our website may include blogs or forums. Please note that any information you share in these areas can be read, collected, and used by others. If you want to remove your Personal Information from our blog, contact us atteam@repsolver.com.

You can access, update, or delete your Personal Information through your RepSolver account profile. If you need help, please contact team@repsolver.com. We will process deletion requests within 30 days.

We may receive third-party personal information from customers as part of our services. We handle this data in accordance with our agreements with those customers.

We prioritize the security of your Personal Information and implement measures to protect it. However, no website or system is entirely secure, and sharing information with us is at your own risk.

We automatically collect information (e.g., IP addresses, browser types, operating systems) through cookies and tracking technologies. These tools help us improve your experience and optimize website performance.

We use both session and persistent cookies. Session cookies help with site navigation and expire when you close your browser, while persistent cookies store preferences and stay on your device longer. You can manage cookies through browser settings, but disabling them may limit certain website features.

We use third-party analytics (e.g., Google Analytics) and clear gifs (web beacons) to monitor user activity and improve our services. We may engage in interest-based advertising through third-party platforms, and you can opt-out via relevant opt-out pages.

Our website may contain links to external sites not controlled by RepSolver. We are not responsible for their privacy practices. We encourage you to review their privacy policies when visiting those sites.

You can opt out of specific communications at any time by adjusting your preferences in your account settings or following the instructions in promotional emails. For assistance, contact team@repsolver.com.

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or prominently posted on our website. You are responsible for regularly reviewing this policy for updates.

For inquiries about this Privacy Policy or how we handle your personal information, contact us at team@repsolver.com.